Terms and Conditions
- who we are,
- how and why we collect, store, use and share personal information,
- your rights in relation to your personal information, and
- how to contact us and supervisory authorities in the event that you have a complaint.
1. Who we are
We Quote 4 U Limited (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
2. The personal information we collect and use
a) Personal information you provide to us
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in the following categories:
Identity Data includes: first name and last name.
Contact Data includes: email address.
Information You Provide:
We collect information about you when you provide it directly to us such as: Name, Surname, address, ID card number/ passport number, ID card images and/or copies / Passport images and/or copies, telephone number / mobile number, email address, date of birth.
We do not ask to be provided with any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) for marketing purposes. Nor do we collect any information about criminal convictions and offences for marketing purposes. We collect the following personal
information that you provide to us:
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Contact Data by filling in the appropriate request of our services (such as by setting up an account to purchase items, using the Costaroom Widget and website, making use of the Costaroom Services through third party suppliers); send us a query; give us some feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties as set out below:
Identity Data, Contact Data from third party registries;
Technical Data from analytics or cloud providers
b) Personal information you provide to us
if you give us information about another person, you confirm that the other person hasappointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
c) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
Therefore the following cookies are being used on this website:
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We collect information about our users for the following purposes:
Any collected information will only be used by the website for statistical purposes and for the purpose of processing and fulfilling requests / requests for services made through the use of the website and/or widget.
Data CategoryPurpose, Legal Basis, Identity Data, Contact Data, Other data you may choose to provide us in relation to your query:
To provide our services and in particular, for you to set up an account, purchase the goods and/services, make use of our services including the Website and Widget, and to provide contact data for delivery and billing purposes.
To provide you with further information following your query.
To fulfil our obligations in the terms of service to be provided through the website.
Identity Data, Contact Data, Direct marketing and Consent:
When we rely on a legal basis of Legitimate Interests we have carried out a Legitimate Interests Assessments to ensure that we have weighed your interests and any risks posed to you and to ensure that our processing is proportional and appropriate. You have the right to object to such processing.
4. Who your information may be shared with
- Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
- Third parties who collaborate with us such as a supplier and/or service providers in order to fulfil your requests when engaging our services through the website and or use of Widget through our website or other supplier and/or third party websites.
We do not share or disclose any of your personal information without your consent, other than for purposes specified in this notice or where there is a legal requirement. We may use third party providers to provide our services; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We will not share you personal information with any other third parties.
We will ask whether you would like us to send you marketing materials on the first occasion that you provide any relevant contact information and when you accept the Terms and Conditions. (i.e. on purchase, signing up, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
For the avoidance of doubt, by accepting these terms and conditions you are hereby providing your full consent and full authority unto Costaroom and unto third party suppliers making use of the Costaroom widget/services to contact you through the contact information you have provided (Possibly by Phone, email, text message or as required) and this so that you may make use of the services provided by Costaroom and Costaroom services in partnership with third party suppliers and to take advantage of the current offers Costaroom suppliers are offering.
If you wish to stop receiving marketing material or being contacted by Costaroom and/or Third party suppliers making use of the Costaroom Widget and services you may opt-out by kindly sending your opt-out request on the following Email Address:
Opt Out Email: [email protected]
6. How long your personal information will be kept
We will hold your personal information for the following periods:
Information is kept for a maximum of 10 years. The purpose for which such information shall be kept is for operational, processing and marketing purposes.
These periods are no longer than necessary in each case.
7. Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
- legitimate interests
The legitimate interests relied upon are as follows:
The information is necessary for Provision of Services, marketing and operational purposes and so that request forms provided by the company through the website and widget may be processed appropriately and efficiently.
8. Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
We Quote 4 U Limited makes use of security plugins and ensures the effective enforcement of strong usernames and passwords. We Quote 4 U Limited has also Implemented sufficient SSL on the website.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
9. Transfers of your information out of the EEA
We may need to transfer your personal data to the following outside of the European Economic Area:
For the purposes of receiving information in the contact forms from the website, this information might be sent to emails which are using Google servers. Google servers might be located outside EEA.
Personal Data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Sometimes we may have to share your data with third party processors which are based outside of the EU, however when we do so we will ensure that
this is done under an adequacy decision or under standard contractual clauses approved by the EU Commission.
Any transfers to these countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.
For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
10. Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
11. What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
For further informaiton on each of those rights, including the circumstances in which they apply, you may read and access your rights under the General Data Protection Regulations. If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
12. How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.
14. Contacting us
www.Costaroom.com is the controller and responsible for your personal data. You have the right to make a complaint at any time to the Office of the Information and Data Protection Commissioner (IDPC), the Maltese supervisory authority for data protection issues (www.idpc.org.mt). We would, however, appreciate the chance to deal with your concerns before you approach the IDPC so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes:
It is important that the personal data we hold about you is accurate and current. Please keep us informed if there are any changes to your contact details. We will likewise notify you should there be any changes to our privacy notice.
If you have any questions about this policy or the information we hold about you, please contact us by:
E-mail: [email protected]
Postal Address : No 1 , The Terrace, Flat 4, Triq il-Kannizzata Hal-Balzan BZN 1701 Malta